Complaints and refunds

I. Payment terms and delivery of goods

  1. The price of the goods and any costs associated with the delivery of the goods according to the purchase contract can be paid by the buyer in the following ways:

    • by cashless transfer to the seller's bank account No. 237067879/0600, IBAN CZ8306000000000237067879 held at MONETA Money Bank,

    • cashless by payment card,

    • using the "Cash on Delivery" service with individual carriers, where this service is charged beyond the price of the product and postage. The fee may vary from carrier to carrier.

    • by cashless transfer to the seller's account via the PayPal payment gateway.

  2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

  3. In the case of non-cash payment, the purchase price is due within 14 days from the conclusion of the purchase contract.

  4. In the case of payment via a payment gateway, the buyer follows the instructions of the relevant electronic payment provider.

  5. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account.

  6. The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before the goods are shipped is not a deposit.

  7. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure, then within 48 hours at the latest.

  8. The goods are delivered to the buyer:

    • to the address specified by the buyer in the order

  9. The choice of delivery method is made during the ordering of goods.

  10. The costs of delivering the goods, depending on the method of sending and receiving the goods, are indicated in the buyer's order and in the seller's confirmation of the order. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.

  11. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.

  12. When taking over the goods from the transporter, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the transporter immediately. In the event of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.

  13. The seller issues a tax document - an invoice - to the buyer. The tax receipt is sent to the buyer's e-mail address.

  14. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by receiving the goods.

  15. Liability for accidental destruction, damage or loss of goods passes to the buyer at the time of acceptance of the goods or at the time when the buyer had the obligation to accept the goods, but did not do so in violation of the purchase contract.

II. Withdrawal from the contract

  1. A buyer who concluded a purchase contract outside of his business activity as a consumer has the right to withdraw from the purchase contract.

  2. The deadline for withdrawing from the contract is 14 days

    • from the day of receipt of the goods,

    • from the date of acceptance of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts,

  3. The buyer cannot, among other things, withdraw from the purchase contract

    • provision of services, if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract and the seller informed the buyer before concluding the contract that in such a case he does not have the right to withdraw from the contract,

    • on the delivery of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the seller and which may occur during the withdrawal period,

    • about the delivery of goods that have been modified according to the wishes of the buyer or for his person (these are custom orders),

    • delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery,

    • in other cases specified in § 1837 of the Civil Code.

  4. In the event of a request to withdraw from the purchase contract for the delivery of goods that have been modified according to the wishes of the buyer or for his person, the seller is entitled to retain up to 100% of the purchase price. This is primarily due to the impossibility of reselling modified goods.​

  5. In order to comply with the withdrawal period, the buyer must send a withdrawal statement within the withdrawal period.

  6. To withdraw from the purchase contract, the buyer can use the model withdrawal form provided by the seller. Withdrawal from the purchase contract shall be sent by the buyer to the e-mail or delivery address of the seller specified in these terms and conditions. The seller will immediately confirm receipt of the form to the buyer.

  7. The buyer who withdraws from the contract is obliged to return the goods to the seller within 14 days of withdrawing from the contract to the seller. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned due to their nature by the usual postal route.

  8. A buyer who withdraws from the contract will not be refunded 100% if the returned goods are damaged or otherwise damaged.

  9. If the buyer withdraws from the contract, the seller will return to him immediately, but no later than 14 days from the withdrawal from the contract, the funds other than delivery costs and other costs (see previous points) that he received from him, in the same way. The seller will return the money received to the buyer in another way only if the buyer agrees and if it does not incur additional costs.

  10. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.

  11. The goods must be returned by the buyer to the seller undamaged, unworn and unpolluted and, if possible, in the original packaging. The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.

  12. The seller is entitled to withdraw from the purchase contract due to the stock being sold out, the unavailability of the goods, or when the manufacturer, importer or supplier of the goods has stopped the production or importation of the goods. The seller immediately informs the buyer via the e-mail address specified in the order and returns within 14 days from the notification of withdrawal from the purchase contract all funds, including delivery costs, which he received from him under the contract, in the same way, or in a way specified by the buyer .